Shipping Policy

Thank you for shopping with Ordelio. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. Please review the information below to understand our shipping procedures, estimated delivery times, tracking process, and how shipping-related issues are handled.

Shipping Destinations

Ordelio currently ships to addresses within the United States only. At this time, we do not offer international shipping.

Shipping Costs

We offer free standard shipping on all orders delivered within the United States. There are no additional shipping charges during checkout unless otherwise stated.

All prices displayed on our website are in USD (United States Dollar).

Order Cut-Off Time

Orders placed before 4:00 PM (GMT-08:00) Pacific Time (US & Canada) on a business day will begin processing according to our normal processing schedule.

Orders placed after the daily cut-off time, on weekends, or on public holidays will begin processing on the next business day.

Order Processing Time

Orders are typically processed within 1–2 business days.

Processing takes place Monday through Friday, excluding public holidays. During periods of increased order volume or circumstances beyond our reasonable control, processing times may be extended.

Transit Time

After your order has been dispatched, the estimated shipping transit time is 7–15 business days.

Delivery estimates are provided for reference only and are not guaranteed.

Estimated Delivery Time

The total estimated delivery time is 8–17 business days, including both processing and shipping transit.

Actual delivery times may vary depending on destination, carrier operations, weather conditions, holidays, or other unforeseen circumstances.

Business Days

Our business days are Monday through Friday, excluding public holidays.

Shipping Carriers

Depending on the destination and logistics requirements, orders may be shipped using one of the following carriers:

USPS
UPS
FedEx
DHL

The carrier used for a shipment is determined during order fulfillment.

Order Tracking

Tracking is available for all shipped orders.

Once your order has been dispatched, you will receive tracking information by email. Tracking details generally become active within 24 to 48 hours after shipment.

You can also check your shipment status anytime through our Track Your Order page.

Order Changes and Cancellations

If you need to modify your order, please contact us within 2 hours of placing your order.

Orders may be cancelled any time before fulfillment begins. Once an order has entered fulfillment or has been shipped, modifications and cancellations are no longer possible.

For additional information regarding cancellations, please review our Return & Refund Policy.

Delivered but Not Received

If the tracking information indicates that your package has been delivered but you have not received it, please contact us promptly.

We will work with the shipping carrier to initiate an investigation before determining the appropriate resolution.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your purchase.

If you notice an error, contact us immediately. If a shipment is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

Shipping Delays

Although we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

Severe weather conditions
Natural disasters
Carrier delays
Peak shopping seasons
Public holidays
Unexpected logistics disruptions

We appreciate your patience if these situations affect your delivery.

Lost Packages

If your package appears to be lost during transit, please contact us as soon as possible.

We will coordinate with the shipping carrier to conduct an investigation before determining the appropriate next steps. Please refer to our Return & Refund Policy for additional information regarding available remedies.