Return & Refund Policy

At Ordelio, we want you to have a clear understanding of our return and refund procedures before making a purchase. This Return & Refund Policy explains which items may be returned, how to request a return, how refunds are processed, and the responsibilities of both our customers and our store.

Return Window

You may request a return within 30 days from the date your order is marked as delivered.

Return requests submitted after the 30-day return period may not be eligible for approval.

Eligible Returns

Returns may be accepted in the following situations:

The item arrived damaged.
The item is defective.
You received the wrong item.
You changed your mind and the item meets our return conditions.

Return Conditions

To qualify for a return, the item must:

Be unused.
Be in its original condition.
Include the original packaging.
Include all original tags and accessories (where applicable).
Be accompanied by proof of purchase or your order number.

Items that do not meet these requirements may not qualify for a refund.

Return Authorization

Before returning any item, you must contact our customer support team to request return authorization.

Once your request has been reviewed and approved, we will provide return instructions along with the appropriate return address.

Please do not send items back without prior authorization, as this may delay or prevent the processing of your return.

Return Shipping Costs

If the return is due to our error (such as a defective, damaged, or incorrect item), we will provide a prepaid return shipping label.

If the return is for a change of mind or customer preference, the customer is responsible for the cost of return shipping.

Restocking Fees

Ordelio does not charge any restocking fees for approved returns.

Exchanges

We do not offer direct exchanges.

If you need a different item, you may return the eligible product in accordance with this policy and place a new order separately.

Non-Returnable Items

The following items are not eligible for return:

Used products.
Products damaged after delivery due to misuse or improper handling.
Items missing their original packaging.
Gift cards.
Personalized or customized products (where applicable).

Refund Process

Once your returned item is received, it will be inspected to verify that it meets the requirements of this policy.

If your return is approved, your refund will be issued to the original payment method used for the purchase. You will receive confirmation once the refund has been processed.

Refund Timeline

Approved refunds are generally processed within 10 business days after the returned item has been inspected.

Depending on your financial institution or payment provider, additional processing time may be required before the refund appears in your account.

Late or Missing Refunds

If you have not received your refund after the expected processing period, please:

Check your bank account or PayPal account.
Contact your payment provider or financial institution.
If the issue remains unresolved, contact our customer support team for further assistance.